// Automate
Voice Assistants
Voice is the most natural human interface. We build voice assistants and conversational IVR systems that understand intent, handle natural speech variations, and complete tasks that previously required human agents.
// Key benefits
What makes this service valuable
Conversational IVR modernisation
Replace button-press IVRs with natural language voice systems that understand intent, confirm actions, and complete most queries without agent transfer.
Speech AI integration
Google Dialogflow CX, Amazon Lex, or OpenAI Whisper + GPT-4 — combined with TTS (ElevenLabs, Google WaveNet) for human-quality voice output.
Telephony integration
Twilio Voice, Exotel, and other telephony providers for phone-based voice assistants. PSTN integration for existing phone number voice automation.
// Details
Voice automation for phone and smart speakers
Voice assistants handle the highest-volume customer interactions in certain industries — telecom, banking, and logistics. Modernising these with conversational AI dramatically reduces average handle time and improves customer satisfaction.
We design voice flows with voice-specific UX considerations — confirmation prompts, barge-in handling, noise tolerance, and language/accent sensitivity — that text-based chatbot design misses.
// What this includes
- Dialogflow CX / Amazon Lex / OpenAI voice pipeline
- Speech-to-text and text-to-speech integration
- Telephony integration (Twilio / Exotel)
- Intent recognition and entity extraction
- Backend system integration
- Fallback to human agent
- Call recording and quality monitoring
// Deliverables
What you receive
Every engagement produces clear, documented deliverables. Here is exactly what is included in our voice assistants service.
- 01Voice assistant implementation
- 02Intent library and training data
- 03Telephony integration setup
- 04Backend integration for dynamic responses
- 05Human fallback routing
- 06Call analytics setup
// FAQ
Common questions about voice assistants
Can voice assistants handle regional Indian accents?+
Modern ASR models have good Indian English accuracy. We test across accent variations in your target user population and fine-tune or select models accordingly. Regional language support (Hindi, Tamil, Telugu) is increasingly available.
Ready to get started with voice assistants?
Share your requirements with our team. We respond within one business day with a clear plan from discovery to delivery.