// Scale
Application Maintenance & Support
Software without maintenance degrades — security vulnerabilities accumulate, dependencies become outdated, and performance declines. We provide structured application maintenance retainers that keep your software healthy, secure, and improving.
// Key benefits
What makes this service valuable
Proactive maintenance
We identify and address issues before they become incidents: dependency updates, security patches, performance monitoring, and compatibility checks against new platform versions.
SLA-based response
Defined response and resolution SLAs for bug reports and incidents — not best-effort support. Critical issues get same-day triage and response.
Monthly enhancement allocation
Beyond maintenance, every retainer includes an enhancement allocation for small feature additions and improvements — so your product continues to progress.
// Details
Maintenance that prevents the next incident
Application maintenance on a retainer is fundamentally different from reactive bug fixing. We proactively monitor dependency vulnerabilities, track browser and device compatibility changes, and maintain a maintenance backlog that prevents small issues from becoming large ones.
Every maintenance engagement starts with a health audit — we review the codebase, CI/CD pipelines, monitoring, and documentation to establish a baseline and maintenance priority list.
// What this includes
- Application health audit
- Monthly dependency and security updates
- Bug fix response within SLA
- Performance monitoring and optimisation
- Browser and device compatibility monitoring
- Backup and recovery testing
- Quarterly health report
// Deliverables
What you receive
Every engagement produces clear, documented deliverables. Here is exactly what is included in our application maintenance & support service.
- 01Application health audit report
- 02Monthly maintenance release
- 03Bug fix resolutions within SLA
- 04Security update notifications
- 05Quarterly health and roadmap report
// FAQ
Common questions about application maintenance & support
Do you maintain applications built by other teams?+
Yes — after a codebase review and health audit, we take on maintenance of applications we did not build. We establish a technical baseline and maintenance plan before starting.
What is included in a monthly enhancement allocation?+
Typically 10–20 hours per month for small feature additions, UI improvements, or configuration changes that fall below the threshold of a new project. These are scoped and approved within the retainer.
Ready to get started with application maintenance & support?
Share your requirements with our team. We respond within one business day with a clear plan from discovery to delivery.