// Design
UX audits that produce actionable roadmaps
Heuristic evaluation, usability testing, accessibility audits, and conversion analysis — structured UX assessments that diagnose problems precisely and produce prioritised improvement backlogs your team can act on immediately.
// Audit types
Five audit approaches for different questions
Heuristic Evaluation
Expert evaluation against 10 usability heuristics. Fast, comprehensive, no user recruitment required. Ideal for pre-launch review.
Usability Testing
Moderated or unmoderated sessions with real users. 5 participants reveal 85% of usability problems in a critical flow.
Funnel Analysis
Quantitative analysis of your conversion funnels — where users drop off, why, and what to change. Requires analytics access.
Accessibility Audit
WCAG 2.1 AA compliance testing — automated scanning + manual keyboard and screen reader testing.
UX Benchmarking
Standardised measurement with SUS, SUPR-Q, or task metrics. Comparable scores against industry and competitors.
Comprehensive Audit
Multiple audit methods combined for a complete picture — heuristic, usability, analytics, and accessibility.
// Services
Audit specialisations
- Severity-rated findings with evidence
- Root cause diagnosis, not just symptoms
- Prioritised by impact and effort
- Specific design recommendations per finding
- Presentations to stakeholder teams
Heuristic Evaluation
Expert review against Nielsen's 10 usability heuristics.
Usability Testing & Analysis
Real-user testing to surface genuine friction.
Conversion Funnel Analysis
Data-driven analysis of conversion barriers.
Accessibility Audit
WCAG 2.1 AA compliance audit with remediation plan.
UX Benchmarking
Standardised UX metrics against industry benchmarks.
// Process
From brief to actionable improvement backlog
Scope & Goals
1 dayDefine audit scope, target user flows, research questions, and success criteria. Determine which audit methods are most appropriate for your questions.
// FAQ
Common questions about UI/UX audits
When should I commission a UX audit?+
When conversion rates are declining, user satisfaction scores are low, before a major redesign, before a product launch, or when you have anecdotal evidence that the product is hard to use but no structured evidence of where and why.
How long does a UX audit take?+
Heuristic evaluation: 3–5 days. Usability testing: 1–2 weeks including recruitment. Accessibility audit: 5–8 days. Comprehensive audit combining methods: 3–4 weeks.
What do I get at the end of an audit?+
An executive summary with key findings, a detailed report with evidence for every finding, severity and effort ratings for prioritisation, specific design recommendations, and a prioritised improvement backlog.
Do you fix the problems you find?+
Audit engagements deliver the diagnosis and recommendations. Redesign work to address findings is a separate engagement — typically a UX/UI design project. We can scope this alongside or after the audit.
Can you audit mobile apps as well as websites?+
Yes — our audit methodology applies to web applications, marketing websites, and mobile apps (iOS and Android). Mobile audits include real-device testing.
What accessibility standards do you audit against?+
We audit against WCAG 2.1 Level AA as the standard for legal compliance and quality assurance. We test with NVDA, JAWS, and VoiceOver screen readers alongside automated axe scanning.
// After the audit